[I know this isn’t precisely systems thinking – though ethno-methodography has a rich and related history – but it is very interesting and relevant. See below for two interesting facts!] Harvard Business Review https://hbr.org/2019/12/can-you-know-too-much-about-your-organization How much do you know about the end-to-end operations of your organization? If you looked closely, would you see a deliberate … Continue reading Moving off the Map: How Knowledge of Organizational Operations Empowers and Alienates – Huising (2019)