Many public service reforms produce good work in a protected bubble and then fail to become ordinary. A relational team learns to respond to people’s lives, while budgets, measures, professional boundaries, assurance, and decision rights continue to organise around institutions. The better the local workaround becomes, the easier it can be for the wider system … Continue reading The system is inside the practice: making relational, place-based public services ordinary – Benjamin P Taylor, Thursday 8 October 2026, 12:30-14:00, online, free