Working with social computing technologies can involve a lot of learning-by-trying.

While there is some similarities with “innovation configurations” research on implementation knowledge, this definition of learning-by-trying focuses on the integrating.

“Each configuration is built up from a range of components to meet the very specific requirements of the particular use organization. Configurations therefore demand substantial user input and effort if they are to be at all successful, and such inputs can provide the raw material for significant innovation” (Fleck 1994, 637–38).

Configuring social computing technologies don’t follow the characteristics of wicked problems. The issues are typically complicated rather than complex, and can be worked out with time.

Fleck, James. 1994. “Learning by Trying: The Implementation of Configurational Technology.” Research Policy 23 (6): 637–652. doi:10.1016/0048-7333(94)90014-0.