A Complex System View of Technology Acquisition Choice

Evaluation Uncertainty

I am involved in a project that involves helping people make a single choice among multiple technologies. They must commit to one, so there is no waffling. This is one more of many such exercises that I have been involved in over the course of my career, and I have never been fully satisfied with any of them. On an intuitive level, everyone knows they cannot make the best choice, but everyone thinks that they should be able to. I finally figured out why they cannot. I don’t mean that people are not smart enough. I mean that it is impossible. The behavior of complex systems makes it impossible.

A Workable, Effective Solution
If there is a technology choice with a very few criteria, and it is absolutely clear what criterion is truly critical, and there is good data on performance, then yes,  it is possible to make the best

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