[I share this podcast quite often – it’s really excellent for talking about no theory but the practice of actual complex ‘systems’ in the world. Here, how technology and bureaucracy, under legislation and commercial pressures, try to deal with the messy reality – of banking, a relatively ‘tractable’ subject!]
Patrick reads his classic essay explaining why banks seem to have no memory of previous customer interactions despite being excellent at tracking money itself.
Patrick McKenzie Aug 14th, 2025
https://www.complexsystemspodcast.com/episodes/how-banks-actually-work/
Article:
Systems Community of Inquiry 