NOV 20 2020
The Words We Use Can Change Our Reality – Shifting to a Systems View
This morning I spoke to a highly accomplished, bi-lingual woman who works in software. We agreed that the words we use when we work can have an enormous impact. For example, in her environment, the word “project” has acquired a stigma because of the pain associated with it so now she talks about “initiatives”. This small changed has helped.
The fact is that we create our reality through language. The words we use express and reinforce our mental models. They reflect a culture and a worldview.
When we want to introduce change it’s important to support the effort with the words that will encourage new behaviours. At Intelligent Management we help organizations introduce and adopt a systems view so they can improve and accelerate all the flow, from the input of suppliers and the market all the way through to their products and services and the feedback they receive from customers for continuous improvement and innovation. Working with a systems view means having the words that help you to do that.
To sum up the key terms that indicate how we can work within and on systems and the field of knowledge required, we produced a word map to accompany our glossary for ‘The Decalogue’ methodology that encompasses the approaches of W. Edwards Deming and the Theory of Constraints. That was a few years ago. It’s time to add a new “line” to the map; since we produced it we have continued to evolve ‘The Decalogue’ and true to our scientific origins, we have looked to science for our basis. Here we look at some new terms to add to our word map.
Working with a systems view: Complexity, networks, emergence
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