SCiO systems and complexity in organisation

20 May 2025

Viable Service Management – Operational Loops

#Steve looks into the operations space of service management systems where the user interfaces with the organisation. The focus is on three particular ‘services’: IT services, car repairs, and healthcare; and shows the similarities and differences in how they manage the different types of ‘repair’ (cybernetic) loops. Of particular interest is how the user is drawn into the organisation for these processes.