source:(PDF) A methodology for supporting strategy implementation based on the VSM: A case study in a Latin-American multi-national | Angela Espinosa, Andrea C Martinez, and Ana Guzmán – Academia.edu
Innovative Applications of O.R.A methodology for supporting strategy implementation basedon the VSM: A case study in a Latin-American multi-nationalAngela Espinosaa,b,⇑, Ezequiel Reﬁccob,1, Andrea Martínezb,1, David Guzmánb,1aHull Business School, Hull University, Cottingham Rd., Hull HU6 7RX, United KingdombLos Andes School of Management, Calle 21 # 1-20, Bogota, Colombiaa r t i c l e i n f o Article history:Received 16 July 2013Accepted 17 June 2014Available online 26 June 2014Keywords:(I) OR in developing countries(S) Complexity theoryProblem structuring (P)Viability theoryOrganizational redesigna b s t r a c tSoft OR tools have increasingly been used to support the strategic development of companies atoperational and managerial levels. However, we still lack OR applications that can be useful in dealingwiththe‘‘implementationgap’’,understoodasthescarcityofresourcesavailabletoorganizationsseekingto align their existing processes and structures with a new strategy. In this paper we contribute toﬁlling that gap, describing an action research case study where we supported strategy implementationin a Latin American multinational corporation through a soft OR methodology. We enhanced the‘Methodology to support organizational self-transformation’, inspired by the Viable System Model, withsubstantive improvements in data collection and analyses. Those adjustments became necessary tofacilitate second order learning and agreements on required structural changes among a large numberof participants. This case study contributes to the soft OR and strategy literature with insights aboutthe promise and constraints of this soft OR methodology to collectively structure complex decisions thatsupport organizational redesign and strategy implementation.