ALL ISSUES PUBLISHED APRIL 2021 Service Design and Systems Thinking There is a transition underway in service design that is challenging traditional ways of working. As the scope of service design projects continues to expand, service designers are increasingly confronted by the immense complexity of overlapping service systems. The articles in this issue offer powerful provocations and hopeful, practical examples on how to integrate systems thinking into service design.

SDN | Touchpoint Vol. 12 No. 2 – Service Design and Systems Thinking