Towards or Away – Which Way to Go?

Harish's Notebook - My notes... Lean, Cybernetics, Quality & Data Science.

In today’s post I am pondering the question – as a regulator, should you be going towards or away from a target? Are the two things the same? I will use Erik Hollnagel’s ideas here. Hollnagel is a Professor Emeritus at Linköping University who has a lot of work in Safety Management. Hollnagel challenges the main theme of safety management as getting to zero accidents. He notes:

The goal of safety management is obviously to improve safety. But for this to be attainable it must be expressed in operational terms, i.e., there must be a set of criteria that can be used to determine when the goal has been reached… the purpose of an SMS is to bring about a significant reduction – or even the absence – of risk, which means that the goal is to avoid or get away from something. An increase in safety will therefore correspond…

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